Appointment setting
Agents who qualify prospects and book meetings straight into your sales team's calendars.
Outbound call centre · Durban, South Africa
Your trusted partner for dedicated call centre teams
Trained outbound agents in Durban, working for businesses in the UK, Ireland, Europe and the US. Your dialler, our people.
- From £12 per agent per hour
- SAST is GMT+2
- POPIA- and GDPR-aware
What we do
Dedicated outbound teams, built around your campaign
We recruit, train and manage a team that works only on your campaign, on your systems, during your calling hours.
B2B lead generation calling
Outbound calling to find decision-makers, qualify interest and pass warm leads to your team.
Outbound sales & cold calling
Confident, well-briefed agents working your scripts and offers on your dialler.
Customer outreach & follow-ups
Re-engagement, renewals, reminders and follow-up calls that keep customers close.
Your dialler, our people.
How we work together
You keep your systems. We bring the team.
Our agents work inside your existing setup, so your data stays in your systems and you keep full visibility of every call.
You provide
- Your dialler
- Your data
- VoIP and phone system
- Scripts and campaign goals
We provide
- Trained, dedicated staff
- Office infrastructure in Durban
- Team management
- QA and productivity
Inside our operation
Built for outbound
A focused, professional contact-centre environment where your dedicated agents, team leaders and QA work together on your campaign.
- Dedicated agentsA team recruited for, and working only on, your campaign.
- Trained before go-liveOnboarding on your product, scripts and dialler.
- Managed on the floorDay-to-day team management and productivity.
- QA and reportingCall quality checks and regular reporting to you.
How it works
From first call to a live team in five steps
A simple, transparent process with everything agreed in writing.
- 1
Discovery call
We learn about your campaign, market, targets and calling hours.
- 2
Written agreement & SLA
Scope, hours, pricing and service levels are agreed in writing.
- 3
Recruit & train your team
We recruit and train a dedicated team on your product and scripts.
- 4
Go live on your dialler
Your team starts calling on your dialler, data and phone system.
- 5
Ongoing reporting & QA
Regular reporting, call quality checks and productivity management.
Why Durban
World-class quality from South Africa's east coast
Durban gives UK and European businesses English-speaking talent, working hours that line up with yours, and real cost savings, without cutting corners on quality or data protection.
Talk to ChrisNative English speakers
Fluent, natural conversations with your customers.
Neutral, clear accent
Easy to understand for UK, Irish, European and US audiences.
Strong time-zone overlap
SAST is GMT+2, so our working day overlaps closely with the UK and Europe.
Cost savings
Transparent hourly pricing for a dedicated team.
World-class quality
Trained staff, active management and ongoing QA on every campaign.
POPIA- and GDPR-aware
Careful data handling, with your data kept in your systems.
Durban SAST (GMT+2)
London & Dublin GMT / BST
Central Europe CET / CEST
Based in Durban
Proudly based in #Durban
Warm Indian Ocean beaches, a buzzing Golden Mile and a city full of friendly, talented people. This is home.
Pricing
Simple, hourly per-agent pricing
One clear rate per agent, per hour. No hidden extras and no performance-based pricing.
Dedicated outbound agent
From£12per agent per hour
or from €14 per agent per hour
- Trained staff, office infrastructure, management, QA and productivity included
- Flexible shifts within UK calling hours
- Paid pilot under a written agreement
- Minimum of 100 hours a month per agent
- You provide the dialler, data, VoIP and phone system
Start with a paid pilot
See how your team performs before you scale. Every pilot runs under a written agreement, so scope, hours and expectations are clear from day one.
Hourly pricing only
We charge per agent, per hour. We don't offer:
- Cost-per-lead pricing
- Pay-per-appointment pricing
- Commission-only arrangements
Ready to build your Durban team?
Book a no-obligation discovery call with our founder.
Contact
Let's talk about your campaign
Tell us about your market, calling hours and how many agents you need. We'll get back to you quickly.
Christopher NaidooFounder & Director, Hashtag International
Book a call
This form opens an email to Chris in your own mail app. Nothing is stored on this website.